Privacy Policy

Miller Dental Care is committed to protecting your privacy and ensuring the confidentiality of your personal health information. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of personal information in accordance with the Personal Health Information Protection Act (PHIPA), Canada’s Anti-Spam Legislation (CASL), and the standards set by the Royal College of Dental Surgeons of Ontario (RCDSO).

Collection of Personal Health Information

We collect personal health information for the following purposes:

• To provide dental care services and ensure continuity of care
• To communicate with you about your oral health
• To process payments and insurance claims
• To send appointment reminders and follow-ups
• To comply with legal and regulatory requirements
• To improve our services and patient experience

Personal health information we may collect includes:

• Name, address, phone number, and email address
• Date of birth and health card number
• Medical and dental history
• Insurance information
• Payment information
• Diagnostic records, including radiographs and photographs

Consent

We obtain your informed consent before collecting, using, or disclosing your personal health information, except where permitted or required by law. Your consent may be express or implied, depending on the circumstances and sensitivity of the information. You have the right to withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

Use and Disclosure of Personal Health Information

We use and disclose your personal health information only for the purposes for which it was collected, unless you provide consent for other uses or as required by law. We may share your information with other healthcare providers involved in your care, but only with your consent or as necessary for your treatment.

Protection of Personal Health Information

We implement appropriate physical, technical, and administrative security measures to protect personal health information against unauthorized access, disclosure, copying, use, or modification. These measures comply with the RCDSO’s guidelines on electronic records management and security.

Retention of Personal Health Information

We retain personal health information in accordance with the RCDSO’s guidelines on record keeping. Generally, we keep records for at least 10 years after the date of the last entry in the record, or 10 years after the day on which the patient reached or would have reached 18 years of age, whichever is later.

Access to Personal Health Information

You have the right to access your personal health information held by us and to request corrections if necessary. To request access or corrections, please contact our Privacy Officer. We will respond to your request within 30 days, as required by PHIPA.

Electronic Communications

In compliance with CASL, we will only send commercial electronic messages (CEMs) with your express or implied consent. All CEMs will clearly identify Miller Dental Care as the sender and provide an easy way to unsubscribe.

Infection Prevention and Control

While not directly related to privacy, we adhere to the RCDSO’s standards for infection prevention and control to ensure the safety of our patients and staff.

Informed Consent for Treatment

We obtain informed consent for all dental treatments, as per RCDSO guidelines. This includes discussing treatment options, benefits, risks, and costs.

Professional Development

Our dental professionals engage in ongoing continuing education to maintain and enhance their skills, as required by the RCDSO.

Complaints Process

If you have concerns about our privacy practices or how your personal health information has been handled, please contact our Privacy Officer. If your concerns are not resolved to your satisfaction, you have the right to complain to the Information and Privacy Commissioner of Ontario.

Changes to Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and will be effective upon posting.

Contact Information

If you have any questions or concerns about our Privacy Policy or the handling of your personal health information, please contact our Privacy Officer:

Miller Dental Care
300 Peter St N Unit 206
Orillia, ON, L3V 5A2
Phone: (705) 558-9028
Email: hello@millerdentalcare.ca

By using our services or providing us with your personal health information, you acknowledge that you have read and understand this Privacy Policy.